Very easy to start

Having a simple registration process to get started, you must specify the emaill address and name of the project. You will receive a complete system of relationships with customers.

Less than the cost of customer support

You will notice that are spending significantly less time on customer support while winning as a service. The system will automatically help you to avoid duplicating requests.

Well-structured information

UserEcho - provides all the necessary tools to structure information, it is convenient and quick search, custom types of feedback, categories and tags.

Constantly improving

You interact and engage your customers while we continuously improve UserEcho.

Fanatic Customer Support

You are our most valuable asset and we are willing to do whatever it takes to help you resolve any issue.

Reporting

Feedback and comments flow history.

Community stats

Know your community champions.

Google Analytics

Enable external google analytics or yandex direct for detailed analytics of your community.

API

You can access to all content available at your support forum through our API.

Feedback widget

Drive your customers to community, using our feedback tab.

Single sign-on

A simple way to authenticate users without additional registration at UserEcho, using accounts in your system.

Wordpress

Popular blog platform.

Facebook

Social network.

UserEcho for Twitter

Monitor your twitter feed directly from UserEcho interface. Turn tweets into topics. More details.

Pivotal tracker

Task tracker.

Google analytics

Analytics.

Yandex

Analytics service. Heat maps.

Composite C1

CMS.

Vkontakte

Social network.

OpenId Sign-in

With all popular platforms.

Customization options

Create a seamless user experience for your support portal.

• Easy way to customize logo, color scheme to match your company branding without advanced technical knowledge.
• Customize your community visual presentation and layout using our comprehensive set of modules.
• Custom CSS support for advanced customization.
• Multilingual feedback (setup dedicated topics and labels translations for each language)
• Choose URL and email address for your support portal that matches your own domain. ( feedback@yourcompany.com)
• Choose voting modes on topics like (positive voting, both positive and negative voting, no voting)

Real customers's examples

Voting for topics

Your customers vote on their favorite feedback. The items that are most wanted and needed bubble to the top so you can focus your efforts where they are needed the most.

Merging topics

Possibility combines feedback. Allows you to delete the duplicates. And preserves the history of discussions on all copies.

Prevent duplicates

When a customer starts entering an idea, UserEcho automatically searches for existing feedback that could be a match. If there are any matches, the user is encouraged to vote for those instead of creating a new feedback.

Voting on comments

Allows you to select meaningful comments and hide useless.

Nested comments

Allow to achieve flexibility in the discussion of feedback. And make the discussion more understandable.

Topics tagging

Organize your feedback, mark it with tags.Setup personal categories for each product.

Subcategories

Create subcategories to categorize large amounts of topics.

Full text search

Find out requested information in seconds.

Ordering & Filtering

Which idea most popular, commented, oldest? Just use ordering to know.

Promote comments

Promote important comments for feedback and stick it at the top of the page.

Private discussions

Project administrators may conduct an inplace private discussion about feedback which visible only to them.

Official representatives

Official Reps can make official responses to feedback, which appear at the top of the page.