Complete solution to provide customer support
Used to improve customer service, and drive product innovation
On the main page of the community users will see most popular ideas, popular questions, relevant questions and most recent thanks. Also main page contains fields for searching and adding requests. It's can be completely customized by community administrator.
Help you to better navigate your community
System will search for similar requests before user will be able to leave request. This will prevent your community from duplicates, and save your time, you will reply only to unique requests.
Can be customized
User will see most relevan data here, like forum changes from since last visit. Links to it's requests.
Setup links to your website and important pages.
You can add facebook, twitter, vkontakte, google+ modules to your dashboard.
Create forums for your products. It's possible to have public and private forums.
Expand your community with categories. Be concentrated on targeted support!
Gain trust of your customers, make all your work and support transparent and visible.
You interact and engage your customers while we continuously improve UserEcho.
Easy management of customers feedback. Much more functionality and flexibility than just a forum.
UserEcho - provides all the necessary tools to structure information, it is convenient and quick search, custom types of feedback, categories and tags.
You are our most valuable asset and we are willing to do whatever it takes to help you resolve any issue.
Having a simple registration process to get started, you must specify the emaill address and name of the project. You will receive a complete system of relationships with customers.
You will notice that are spending significantly less time on customer support while winning as a service. The system will automatically help you to avoid duplicating requests.
Gain instant insight into your support community activities Comprehensive analysis of your community with detailed graphs of the activity during certain periods.
You can have access to all content available at your support forum through our API.
Drive your customers to community, using our feedback tab.
A simple way to authenticate users without additional registration at UserEcho, using accounts in your system.
Setup and maintain your brand’s unique feel
Create a seamless user experience for your support portal.
Your customers vote on their favorite feedback. The items that are most wanted and needed bubble to the top so you can focus your efforts where they are needed the most.
Possibility combines feedback. Allows you to delete the duplicates. And preserves the history of discussions on all copies.
When a customer starts entering an idea, UserEcho automatically searches for existing feedback that could be a match. If there are any matches, the user is encouraged to vote for those instead of creating a new feedback.
Allows you to select meaningful comments and hide useless.
Allow to achieve flexibility in the discussion of feedback. And make the discussion more understandable.
Organize your feedback, mark it with tags.Setup personal categories for each product.
Create subcategories to categorize large amounts of topics.
Find out requested information in seconds.
Which idea most popular, commented, oldest? Just use ordering to know.
Promote important comments for feedback and stick it at the top of the page.
Project administrators may conduct an inplace private discussion about feedback which visible only to them.
Official Reps can make official responses to feedback, which appear at the top of the page.