JeffW / Profile - Comments / CintaNotes

CN doesn't start up

Alex,

1.8.2_Beta1 works perfectly. Thanks!

- Jeff W.

12 years ago

CN doesn't start up

FYI, I reinstalled version 1.7.1 and it works fine. Something changed in 1.8...

12 years ago

CN doesn't start up

Sorry, I somehow missed this request before.

I tried 1.8.1Beta4 and got the same result. For the heck of it, I also tried creating a folder in My Documents and putting it there instead of in my C:\Shareware (x86) directory, just to rule out any problem with permissions. Interestingly, this time it didn't even run for 2 seconds. It started and quit so fast that ProcessExplorer didn't even notice it.

I have uploaded the process list again to this location:
https://rcpt.yousendit.com/1734426873/3329917cf51c9cce30dbcc841af2067a?cid=tx-02002208350200000000&s=19105

Thanks,
Jeff W.

12 years ago

CN doesn't start up

If you don't think this will be resolved quickly (like, in another day or two), then I need to downgrade to 1.7.1 ASAP. I'm dead in the water without my CintaNotes! Can you send me a link to download 1.7.1, since I didn't keep a copy?

Thanks,
Jeff W.

12 years ago

CN doesn't start up

I found a service called Machine Debug Manager, which is part of Visual Studio. I stopped and disabled the service, but that didn't help either.

12 years ago

CN doesn't start up

The Microsoft Windows System Information program produced 200 lines of tab-separated-value output. You can download it within the next 7 days from this link:

https://rcpt.yousendit.com/1728733603/86c3be6dceb30f771ff178bfc85b67db?cid=tx-02002208350200000000&s=19105

Thanks,

Jeff W.

12 years ago

CN doesn't start up

Um, yes, please see the rest of this thread :-)

12 years ago

CN doesn't start up

Ok, so I'm not convinced that I completely uninstalled, as I was trying to reinstall at different locations around my disk. The first few times I used the Windows uninstall feature, but later I got lazy and just deleted the folders. Perhaps I messed something up? Is there anything in the registry I need to clear? Do I need to reboot? However, note that after I installed 1.8.1 beta, I started it (or tried to) by double-clicking the .exe file directly, so I wasn't relying on any shortcuts. Any log files I can collect? Also if you would like to troubleshoot this using a web share, I can arrange that.

12 years ago

CN doesn't start up

Thanks, Thomas. Unfortunately this didn't change the behavior at all.

12 years ago

CN doesn't start up

I updated CintaNotes to version 1.8 and now it will not start up. Watching processexplorer, I see the process starting, then immediately terminating. I have tried uninstalling and reinstalling.

One point of interest: I have always had CintaNotes installed in my C:\shareware folder, which is protected in the same way that C:\Program Files is protected. This has always worked fine, but today in trying to debug this problem I noticed that there is no CintaNotes folder in %APPDATA%. I would have expected the database to be there instead of under C:\shareware\CintaNotes, where it is now. So I tried uninstalling and reinstalling under "C:\Program Files (x86)" instead. But there was still no change in behavior, and still no CintaNotes in %APPDATA%. I also tried "C:\Program Files", same result.

Another point of interest: When I start CintaNotes.exe from the Windows command line, I get a popup box which says, "Debugger is found on this machine", before it terminates. I'm not sure what debugger it has found. I believe at one time I had Microsoft Visual C++ installed on this system, but haven't used it for years.

I'm using Windows 7.

Would appreciate a resolution as soon as possible since I am currently unable to use the product at all, and I need it badly!

Thanks

12 years ago

Your comments

User menu