CN doesn't start up / Roadmap / CintaNotes

12 years ago

I updated CintaNotes to version 1.8 and now it will not start up. Watching processexplorer, I see the process starting, then immediately terminating. I have tried uninstalling and reinstalling.

One point of interest: I have always had CintaNotes installed in my C:\shareware folder, which is protected in the same way that C:\Program Files is protected. This has always worked fine, but today in trying to debug this problem I noticed that there is no CintaNotes folder in %APPDATA%. I would have expected the database to be there instead of under C:\shareware\CintaNotes, where it is now. So I tried uninstalling and reinstalling under "C:\Program Files (x86)" instead. But there was still no change in behavior, and still no CintaNotes in %APPDATA%. I also tried "C:\Program Files", same result.

Another point of interest: When I start CintaNotes.exe from the Windows command line, I get a popup box which says, "Debugger is found on this machine", before it terminates. I'm not sure what debugger it has found. I believe at one time I had Microsoft Visual C++ installed on this system, but haven't used it for years.

I'm using Windows 7.

Would appreciate a resolution as soon as possible since I am currently unable to use the product at all, and I need it badly!

Thanks

Reply
|

12 years ago

Hi Jeff, the crash has already been reported in the forum. There is also a beta available here: http://cintanotes.com/private/beta/CintaNotes_1_8_1_Beta1.zip , that should solve the issue. Use it at your own risk. Follow the discussion here: http://www.cintanotes.com/forum/viewtopic.php?f=3&t=1389&sid=c3dde008185bf3f3b0e9905eb600b761#p5596 Thomas

Reply
|

12 years ago

Thanks, Thomas. Unfortunately this didn't change the behavior at all.

Reply
|

12 years ago

Strange, me and others were having success starting CN without crash. As for your database folder, i can not tell what's wrong with your configuration. Sorry. Hope Alex can jump in and clarify the issues here.

Reply
|

12 years ago

Ok, so I'm not convinced that I completely uninstalled, as I was trying to reinstall at different locations around my disk. The first few times I used the Windows uninstall feature, but later I got lazy and just deleted the folders. Perhaps I messed something up? Is there anything in the registry I need to clear? Do I need to reboot? However, note that after I installed 1.8.1 beta, I started it (or tried to) by double-clicking the .exe file directly, so I wasn't relying on any shortcuts. Any log files I can collect? Also if you would like to troubleshoot this using a web share, I can arrange that.

Reply
|

12 years ago

Hi Jeff!

Sorry to hear about your problems. Have you tried this version?

Reply
|

12 years ago

Um, yes, please see the rest of this thread :-)

Reply
|

12 years ago

Oh, sorry, overlooked that. Could you send me the list of processes which are usually running on your machine? Maybe some of them is detected as a debugger. Thanks!

Reply
|

12 years ago

The Microsoft Windows System Information program produced 200 lines of tab-separated-value output. You can download it within the next 7 days from this link:

https://rcpt.yousendit.com/1728733603/86c3be6dceb30f771ff178bfc85b67db?cid=tx-02002208350200000000&s=19105

Thanks,

Jeff W.

Reply
|

12 years ago

I found a service called Machine Debug Manager, which is part of Visual Studio. I stopped and disabled the service, but that didn't help either.

Reply
|

12 years ago

Thanks for the file, but this is the list of services. I wanted the list of running processes ;)
To get that, you can execute the following command in the console:

tasklist /v > processes.txt

Reply
|

12 years ago

Sorry, I somehow missed this request before.

I tried 1.8.1Beta4 and got the same result. For the heck of it, I also tried creating a folder in My Documents and putting it there instead of in my C:\Shareware (x86) directory, just to rule out any problem with permissions. Interestingly, this time it didn't even run for 2 seconds. It started and quit so fast that ProcessExplorer didn't even notice it.

I have uploaded the process list again to this location:
https://rcpt.yousendit.com/1734426873/3329917cf51c9cce30dbcc841af2067a?cid=tx-02002208350200000000&s=19105

Thanks,
Jeff W.

Reply
|

12 years ago

FYI, I reinstalled version 1.7.1 and it works fine. Something changed in 1.8...

Reply
|

12 years ago

Yes, we have upgraded to latest version of the protector. I think this problem comes from this. We are currently working on the solution.
Probably around 15 Oct we'll release 1.8.2 that should fix this.

Reply
|

12 years ago

If you don't think this will be resolved quickly (like, in another day or two), then I need to downgrade to 1.7.1 ASAP. I'm dead in the water without my CintaNotes! Can you send me a link to download 1.7.1, since I didn't keep a copy?

Thanks,
Jeff W.

Reply
|

12 years ago

Jeff, we'll do our best to resolve this problem. But please see above: I still need some info from you.

All older versions of CN are available for download from here: http://cintanotes.com/files/old

Reply
|

12 years ago

Please try this version: http://cintanotes.com/private/beta/CintaNotes_1_8_1_Beta4.zip

Reply
|

Under review

12 years ago

Reply
|

12 years ago

Jeff, the problem occurs because of the software protector we are using to prevent cracking CN. I've already contacted the software's vendor, and they are preparing a fixed version. As soon as they deliver a fix, I'll release an update that should fix this problem, so please stay put! Thanks for your patience.